Development of an Automated Workplace for the PC Components Warehouse

Abstract

Today, automated workplaces can be observed in a variety of fields. In this work, the development of an automated workplace of the call-center operator for technological diagnostics, repair and maintenance of the PC system unit was made. The purpose of the work is to develop an automated workplace for the operator to manage the warehouse of components for the PC. When developing a model of an automated workplace, it is necessary that the program performs a number of functions that will help to increase the efficiency of the head of the organization: input of initial information and filling in the database; correction and storage of data; presentation of data in a convenient form; issuance of reference data. Taking this into account, the structure of the automated workplace software is formed. One of the parts of the successful work of the call - center and guarantee of long-term profitable relationships with customers is high-quality and efficient service. Quality and efficiency of service is formed: from the availability of a single database; of highly qualified personel; from the established system of processing applications; from the availability of high quality material and technical base; of the profit of the vehicle and mobile communications. The service center is the principal operations: receiving requests from customers; storage of applications in the information base; create progress reports for clients; monitoring progress and contributing to the database on the current work. For the distribution of components in the warehouse, we were based on the solution of the linear programming problem. To determine the distribution of PC components in warehouses, the algorithm for calculating the roots of the objective function under these restrictions was considered.