The Role of Electronization in Business Process Management of Public Administration

Abstract

The paper is oriented on process management in public administration especially in the territorial self-government. The main goal of article is to identify the role of electronization in process management of public organizations. Elektronization is not the only one factor influencing the efficient of activities in municipality offices. The survey results pointed to the strong influence of various factors on efficient running of processes in municipal offices in Slovakia. The analysis confirmed the effect identified seven factors. The greatest influence on business process management in public administration has bureaucracy.